Tools & Methods

Methods
Our methods are simple yet focused. In the case of a full organisational review, we systematically analyse your company based on our diagram and define what needs to be done to improve performance in line with your targets. In other cases, we may target specific areas requiring improvement. During all phases of a project we apply conventional tools combined with our experience in cross-border facilitation to reach our agreed targets in the most efficient way. We don’t insist on using our tools: we often build on processes already in place within your organization. We don’t re-invent the wheel!

In areas such as interim management, market entry, M&A activity and due diligence we work with you to define roles and use our experience to assist you in achieving your objectives through direct intervention and or facilitation.

Some of our tools

GAP Analysis – Customer and Internal

Tailor made analyses, comparing internal and external perception, show us the gaps in expectations within the organisation. Depending on the complexity of the case, we use interviews and questionnaires or web-based feed-back to provide thorough 360 degree reviews.
In situations where it is clear that leadership and team building are the major obstacles, we design a 360 degree evaluation which is 80% standardised while the remaining 20% draws on points from a specific project. On the basis of base of web-forms we collect and evaluate self-perception and external perceptions

Organisation, Process Analysis and Adjustment

Conflict and underperformance are often symptoms of an organisational or process problem. We analyse cases in which roles and responsibilities are not clear or appropriate and fix this with simple tools, such as RASIC charts or process flow charts – often the tools already exist in your organisation. We frequently find that key HR tools are not taken seriously in the company (e.g. target planning, feedback, gap analysis). We also tend to see that the identification of low performance and recognition of high performance don’t take place and corresponding rewards and consequences are not established. In such cases we assist with the administration of a coherent and effective system.

Facilitated Strategy Review

Is your strategy really understood and accepted by the people who will implement it? We provide the team with the necessary communication skills and tools to make this happen.
The managers lead the process of creating operational projects to achieve the strategic objectives. Global teams are built around these specific business objectives.

Strategy road maps

Often managers are not familiar with these tools. We facilitate the creation of simple strategy road-maps to align managers along project lines.

Cascading the strategy

In many organisations operating across borders, the strategy cascading process into operational targets and feed-back (control) loops is not working effectively. We review your processes with you and optimise them.

BSC Balance Score Card

When required, we assist you in realising the results of our joint analysis within your organisation using BSC Cards or comparable tools.

Trust Indicator

Trust is measurable and in many cases the major reason why international organisations do not perform as expected. We apply the “International Team Trust Indicator” to measure and improve the situation.

Coaching

We coach the team in communication and mentoring skills to help them to grow into competent global managers able to bridge cultures and deliver results.

Structured Product Market Review

Highly diversified, specialised products sold into a complex global market and customer structure are very often over-challenging for the organisations involved. We have developed simple tools to enable clear systemisation and to help develop processes which allow you to structure your product to your customers’ request.

Team and personality reflection tools like DISC or MBTI

Depending on the company culture and the personality development tools in use, we can work with existing trainers or opt to bring in our partner companies.

Systematic set up of project teams and follow up of projects on base of KPIs

This is one of the key elements of a CBI project. Based on our existing standards and the kick-off meetings in Phase 2, we define clear paths and targets. The general targets are defined in Phase 1, but the detailed mile-stones must be defined at the beginning of Phase 2. Not measurable? Not achievable – is our slogan here. 80% of the targets should be defined by SMART:

Customer Relationship management and negotiation trainings

We do not offer standards here as the products and customers are too complex and different. We go into sessions where we go through the sales strategy with your team and develop a customized negotiation road map with targets and plans how to achieve them.

SWOT (Strengths Weaknesses Opportunities Threats)

A simple tool which, when brought into the organization correctly, still creates excellent results.

USP (Unique sales points analysis)

Surprisingly, many companies do not know how good or unique they are and how to sell their competitive advantages – this is especially true of local subsidiaries of global organisations.

Comments are closed.